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Grievance Redressal Mechanism

Last Updated: 8/24/2026

At SM Investments, client satisfaction is our highest priority. We have established a robust escalation matrix to ensure any grievances or complaints are addressed promptly and fairly.

Level 1: Customer Support

For any initial queries, service requests, or complaints, please reach out to our primary support desk:

  • Email: support@sminvestments.com
  • Phone: +91 98765 43210
  • Response Time: Within 48 working hours.

Level 2: Grievance Officer

If your issue remains unresolved after 7 working days, or if you are unsatisfied with the resolution provided at Level 1, you may escalate the matter to our designated Grievance Officer:

  • Name: [Grievance Officer Name]
  • Email: grievance@sminvestments.com
  • Phone: [Dedicated Grievance Number]
  • Response Time: Within 5 working days of escalation.

Level 3: SEBI SCORES

If you remain dissatisfied with the resolution provided by SM Investments, you may lodge your complaint with the Securities and Exchange Board of India (SEBI) via their SCORES (SEBI Complaints Redress System) portal.